Shipping Info

See our Holiday Shipping Deadlines

GROUND estimated shipping takes 1-4 business days within the 48 contiguous states depending on location. For example: Illinois: 1-2 business day; New York: 2-3 business days; California: 4-5 business days, Florida: 3-4 business days. 2-Day Shipping with 2 business day delivery within the 48 contiguous states; Next Day Shipping with next Business Day delivery within the 48 contiguous states (Hawaii and Alaska are shipped by Priority Mail). 

Ground Shipping (Shipped by UPS or USPS):

• Flat rate Ground Shipping of $9.95 applies to most orders within the contiguous US. Look for “$9.95 flat rate eligible” next to qualifying items throughout our website. Please note that shipping surcharges apply to certain oversized items. Shipping costs may also be influenced by the size and weight of the product, multiple carton shipments, and your location. You will be contacted by Customer Service if your shipment does not qualify for flat rate shipping.
• Standard deliveries within the contiguous U.S. are sent via UPS, FedEx or USPS. Delivery time varies depending on location and product availability but generally takes from 2-5 business days.
• Many special order and made to order items do not qualify for flat rate shipping. You will be contacted by Customer Service if your shipment does not qualify for flat rate shipping.
• Flat rate shipping is not available in HI, AK, PR or other areas outside of the lower 48 U.S. states.  

Expedited Shipping: Please note that effective 01/01/24, "Overnight" is now the only UPS guaranteed delivery service.

• 3-Day ($39.95) with anticipated 3 business day delivery within the 48 contiguous states.
• 2nd Day Air ($49.95) with anticipated 2 business day delivery within the 48 contiguous states.
• Standard Overnight ($69.95) with next business day delivery within the 48 contiguous states.
• Standard shipping to Hawaii and Alaska ($26.95-$32.95 based on item(s) weight/quantity). (Heavier, larger or more valuable items are usually custom quoted).

International Shipping:

• Shipping to Canada ($49.95). (Heavier, larger or more valuable items are usually custom quoted).
• World wide shipping ($69.95). (Heavier, larger or more valuable items are usually custom quoted).
• For International Orders - Please note that estimated delivery is in seven to fourteen days and once the item is in your country, you will be responsible for any tariffs, customs and excise duties, or import fees that may apply. Weight and Dimensions restrictions may apply - if so we will notify you before processing those orders. 

Almost all the items we offer on Design Collections are stocked here at Maclin. Orders received by Midnight Central Standard Time, usually ship out on the next business day except for a few items where otherwise indicated on the item page. As soon as you place your order, you will receive an email order confirmation, followed by a second email when your order goes out with shipping details. Our Midwest location means fast delivery throughout the U.S.

Expedited shipping for heavier, larger or more valuable items is custom quoted. Standard Freight shipping for custom or made to order items provides liftgate with Curbside Delivery only. If Freight shipping with Inside Delivery is purchased, the freight carrier and Maclin Studio will not be held liable for damages or injury to persons or property resulting from Inside Delivery services performed by the carrier. Higher value shipments may be shipped with a signature required because of the unfortunately frequent incidence of theft nowadays. Made to order and custom items do not qualify for flat rate shipping, expedited shipping or discount offers. If you have any questions, please email us at service@maclinstudio.com or call 414.276.4750.

Refund, Damaged Items, Returns and Cancellation Policies:

Refund Policy (non-defective products): Refunds do NOT include original or return shipping charges. Exchanges are of course shipped at no charge.

Refund Policy (Manufacturer Defect): While a number of our products include a limited manufacturer warranty, Maclin Studio will refund, repair or replace at no charge any product or part of a product that proves defective under normal use and conditions within 90 DAYS of receipt of goods. In cases beyond 90 DAYS where a manufacturer's limited warranty is applicable and is extends beyond 90 DAYS, contact the manufacturer directly. This policy applies to manufacturer defects only and not items damaged in shipping, which must be reported within 5 business days of receipt.

Gift Wrap is non-refundable.

Items Damaged in Shipping: We ask that you please inspect your order immediately upon delivery. Any damage in shipping MUST be reported by email within 5 business days of receipt. (This policy is waived during the November-December Holiday season for gift items). Please retain all original packaging materials and do not discard until advised otherwise. Regrettably, we will not be able to process claims for damaged goods if the original packaging materials have been discarded. Do not ship the item back to us. We will arrange for the carrier to collect it if necessary. 

Special Order and Custom Items: Returns for the small number of Special Order and Custom Items (made to order) are subject to a 25% restocking fee. Items purchased specifically for special events such as film or television shoots are subject to a no return policy.

If an item is returned to us because of an incomplete/incorrect address and it needs to be reshipped, we charge a $9.95 reprocessing and reshipping fee for USA orders. We can otherwise process a refund minus shipping costs. Please ship your item to a safe and reliable location.

A 25% restocking charge applies to special order or custom items (made to order). Items purchased specifically for special events such as film or television shoots are subject to a no return policy. 

Please note: items that are returned beyond the standard 60 day return period may qualify for a store credit as long as the item is in a new and unused condition with full manufacturer packing and is still offered on the website.

When you place your order to be shipped outside the United States through our secure encrypted order system, shipping worldwide is by International Airmail. USPS International Priority Mail is $49.95 to Canada. USPS International Priority Mail is $69.95 to all other countries with estimated delivery in seven to fourteen days. (Please note that International Airmail final delivery is dependent on local postal services. Once the item is in your country, you will be responsible for any tariffs, customs and excise duties, or import fees that may apply. Weight and Dimensions restrictions may apply - if so we will notify you before processing those orders.)

 Sale Pricing and Coupon Codes Policy

Sale prices reference original and regular prices. Quantities are limited. Coupon codes and current sale prices are not applicable to out of stock items and previous orders.

To calculate current exchange rates and convert the US dollar prices to your currency, simply use your Personal Currency Assistant.

Thanks for visiting Design Collections. If you have any other questions, please email us. We'll be happy to be of assistance.